For Visitors To Tokyo Station
Travel modes to
Tokyo Station?
Via train, subway, bus and airport shuttle.
See here for details.
For JR East Pass or
Japan Rail Pass holders
JR East Pass or Japan Rail Pass holders can exchange their Exchange Order for a JR East Pass or Japan Rail Pass at Tokyo Station. Visit the JR East Travel Service Center inside the station.
What is a JR East Pass? What is a Japan Rail Pass? Location ofJR East Travel Service Center
Free Wi-Fi Hotspot
Wi-Fi available at location with this mark. Check here for detailed settings.
Location with free Wi-Fi
Over 100 Shops To Meet Your Needs
Sets of Mamegui Souvenirs including candy, a rare cracker, tea, etc., plus small hand towels called "mamegui". They are cute and make great gifts.
A stylish and knowledgable sake bar. It offers artisan sakes, cups, snacks, and gifts.
ENJOY FOODS THAT SYMBOLIZE JAPAN
Enjoy high-grade Yonezawa beef as sukiyaki, shabu-shabu, or steak, combined with fresh local seasonal ingredients. They also have a full lineup of local sakes.
Savor the special "Tonkatsu" pork cutlet prepared by skilled Tonkatsu chefs using carefully selected ingredients.
There are many other enticing
restaurants & Shops.
NEED HELP?
JR East Travel Service Center
The following services are available:
- Tourist Information
- Travel Services
- Pass Exchange
- Baggage Service
- Currency Exchange
- ATM（7:30am – 11:30pm）
They are all conveniently located in the same area to serve customers from abroad with one stop.
● Pocket Change（7:30am – 11:30pm）
It instantly exchanges bills and coins of various currencies into electronic money / vouchers / or charitable donations to be used in your country of choice.
Business Hours:
7:30am – 8:30pm (Daily)
Services available in:
English, Chinese, Korean
and Japanese
Baggage Storage Center
The following services are available:
-
・Multi-day baggage storage
Rail Go Service
Outside the ticket gates
Fee:
420 yen/per piece (per night)
*Beginning on day six, 840 yen/per piece (per night)
The following services are available here only:
Business Hours:
8:00am – 8:00pm (Daily)
TEL:
03-3231-0804
Services available in:
English, Chinese, Korean and Japanese
Coin Locker
Inside the ticket gates Fee:
Locker Size : H550×W340×D570（㎜）
400 yen/ per day
(until last train)
Locker Size : 840×W340×D570（㎜）
500 yen/ per day
(until last train)
Locker Size : H1030×W340×D570（㎜）
600 yen/ per day
(until last train)
Hours:
From first train of the day until the last train of the day
*Baggage stored for no more than three days
The following services are available:
-
・Short-term baggage storage
Fee: 600 yen/per piece
*Same-day storage (ends at 8:30 pm)
*Each item must have a total length + width + height of less than 250 cm (Maximum length: 2 m)
*Maximum weight per piece: 30 kg (66 lbs.)
*Other items judged unsuitable by an attendant will not be accepted. -
・Home delivery, airport courier
*Items accepted for same-day shipping until 6:00 pm
1F Travel Service Center
Outside the ticket gates
The following services are available here only:
-
• Porter service
Reservation phone:
03-5221-8123*From this facility, we will carry your luggage (paid service) to the JR East Shinkansen platform,
"Narita Express" Limited Express platform, some areas of the Tokaido Shinkansen, or a Hato Bus stop
Business Hours
7:30am – 8:30pm (Daily)
TEL：03-5221-8123
Services available in
English, Chinese, Korean and Japanese
B1 GRANSTA Cloak
Inside the ticket gates
Business Hours
8:30am – 9:00pm (Daily)
TEL：03-5288-5911
Services available in
English, Chinese, Korean and Japanese
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